Last Updated: October 23, 2023
Delivery
- Instant Access: Upon completing your purchase, you will receive instant access to your digital download. This means you can start enjoying your product right away, without any delays.
- Download Instructions: We provide clear and easy-to-follow instructions for downloading and accessing your digital product. If you encounter any issues or need assistance, please do not hesitate to reach out to our customer support team.
Returns
We understand that customers occasionally have concerns or questions regarding their purchases. However, please note that due to the nature of digital downloaded products, we cannot offer returns or refunds. Here’s why:
- No Physical Items: Since our products are digital in nature, there are no physical items to be returned. This eliminates the need for traditional return processes.
- Protecting the Integrity of Our Products: Our commitment to maintaining the highest quality standards for our digital downloads means that each purchase is final. This ensures that all customers receive a product that is free from any alterations or tampering.
- Licensing and Copyright: By purchasing a digital download from us, you agree to our licensing and copyright terms. These terms usually restrict the redistribution or sharing of the product with others. A return could potentially lead to breaches of these agreements, which we aim to avoid.
- Instant Accessibility: The instant access to our products makes it challenging to verify if the product has been used or not. For this reason, we cannot accept returns or refunds.
Exceptional Circumstances
While we maintain a strict no-returns policy, we understand that exceptional circumstances may arise. If you believe you have a valid reason for requesting a return, such as a billing error or technical issue, please email info@hyroxworkouts.co.uk. We will carefully assess each situation on a case-by-case basis and do our best to assist you.
Contact Us
If you have any questions or require assistance with your purchase, please email info@hyroxworkouts.co.uk. We are here to help and ensure that your shopping experience is as smooth as possible.